Refund policy

Fresh Flower Satisfaction Policy

At Wempen’s Garden Center, we take pride in providing fresh, high-quality flowers. Because flowers are a natural product, variations in bloom size, color, and longevity can occur. Proper care also plays an important role in how long flowers last.

If you are unhappy with the freshness or quality of your flowers, please let us know — we want to make it right.

Our Policy

• Concerns must be reported within 24 hours of pickup or delivery

• Please provide a photo of the arrangement and your order information

• Flowers must have been properly cared for (watered, kept in a suitable environment, etc.)

Resolution Options

Once reviewed, we may offer one of the following:

• Replacement of the affected flowers

• Store credit

• Partial refund (when appropriate)

Please Note

• We cannot guarantee flower life beyond normal expectations

• Issues reported after several days may not qualify for replacement

• Refunds are not offered for dissatisfaction with color preferences, flower substitutions or minor natural variations

Our goal is always your satisfaction, and we appreciate the opportunity to address any concerns.